Key Responsibilities
1. Customer & Sales Coordination
- Coordinate with customers for enquiries, quotations, purchase orders and order-related requirements.
- Understand customer requirements and coordinate with the sales team for timely responses.
- Maintain regular communication with customers regarding order status, delivery schedules and documentation.
- Support the sales team in maintaining strong customer relationships.
2. Quotation Management
- Prepare and share quotations based on customer requirements and approved commercial terms.
- Coordinate with suppliers/manufacturers for pricing, availability, lead time and technical details.
- Maintain quotation records and follow up for quotation status and order conversion.
- Ensure quotations are prepared accurately and within the required timeline.
3. Order & PO Processing
- Receive and verify customer purchase orders against quoted prices, quantities, specifications and commercial terms.
- Coordinate internally for PO acceptance and order processing.
- Highlight any discrepancies related to price, quantity, taxes, delivery terms or payment terms.
- Maintain proper records of customer POs and order status.
4. Delivery & Logistics Coordination
- Coordinate with procurement, warehouse and logistics teams for timely material availability and dispatch.
- Track pending orders and communicate expected delivery dates to customers.
- Follow up on dispatch details, LR/POD, invoices and other required documents.
- Escalate delays or issues to the concerned team for timely resolution.
5. Sales MIS & Reporting
- Maintain daily/weekly/monthly sales reports.
- Prepare order booking, pending order, quotation and customer-wise sales MIS.
- Track sales targets, order conversion and pending requirements.
- Provide accurate data to the Business Manager/Sales Manager for review and decision-making.
6. Invoice & Payment Coordination
- Coordinate with the finance team regarding invoice generation and submission.
- Follow up with customers for invoice booking and payment status.
- Maintain invoice-wise outstanding payment records.
- Coordinate for POD, invoice copies, portal submissions and payment reconciliation wherever required.
7. Internal Coordination
- Coordinate effectively with Sales, Procurement, Warehouse, Logistics, Finance and Accounts teams.
- Ensure information is communicated accurately between customers and internal departments.
- Follow up on pending actions and ensure timely closure.
